Terms and conditions of sale

Last updated: 12 November 2026

Article 1. Seller and scope

These terms govern sales concluded online on dna-fuse.com between CGroup Communication SRL, BE 0899.016.388, Rue de l'Expansion 5, 4460 Grâce-Berleur, Belgium ("we") and any person who buys a DNA Fuse package ("the customer").

They apply to the packages sold online: S (questionnaire), L (questionnaire and one-to-one debrief) and Debrief only. Offers for organisations (volume purchases, XXL package, workshops) are subject to a quote; they are governed by that quote and by the general terms and conditions of CGroup Communication attached to it.

By placing an order, the customer confirms they have read and accepted these terms.

Article 2. Packages

• S: access to the online DNA Fuse behavioural questionnaire, results shown at the end of the questionnaire and a PDF report to download.
• L: package S plus a one-hour one-to-one video debrief with Fred Colantonio.
• Debrief only: a one-hour one-to-one debrief, for a customer who has already taken the questionnaire.

DNA Fuse describes behavioural preferences in situations of change. It is not a psychological or medical diagnosis, not a skills assessment, and not a fixed personality.

Article 3. Prices

Prices are shown in euros, all taxes included. VAT is calculated according to the customer's country at the time of payment. The applicable price is the one shown when the order is placed. A promotional code may reduce the price when it is valid.

Article 4. Order and payment

Orders are placed through the secure payment page of our provider, Stripe. Payment is due immediately, in a single instalment. The order is firm once payment is confirmed. An invoice is sent by email to the address given at payment.

Article 5. Direct access to the questionnaire

Access to the questionnaire is direct: as soon as payment is confirmed, the customer receives, on the confirmation page and on their invoice, the platform address and the session code needed to begin.

The PDF report is downloaded at the end of the questionnaire; it is not sent by email. The customer is responsible for keeping it.

Access is personal. The session code must not be shared with third parties. Access remains valid for a maximum of 12 months after purchase; the session may be closed earlier. We therefore recommend taking the questionnaire within a few weeks of purchase.

Article 6. Debrief

The customer books their debrief online (Calendly), using the same email address as for payment, through the link received after purchase. For package L, the questionnaire must be taken at least 48 hours before the debrief.

The debrief must take place within 6 months of purchase. It can be rescheduled free of charge up to 72 hours before the session; after that, or if the customer does not attend, the session is considered to have taken place.

Article 7. Right of withdrawal

A consumer customer normally has 14 days to withdraw, without giving any reason.

Questionnaire (packages S and L). As access to the questionnaire is direct, the customer asks, when ordering, to benefit from it immediately. They thereby acknowledge that their right of withdrawal ends for this part as soon as access is provided (Article VI.53, 13° of the Belgian Code of Economic Law and equivalent provisions of European Union law).

Debrief (packages L and Debrief only). If the customer withdraws within 14 days of purchase and before the debrief takes place, the part of the price corresponding to the debrief, €310 including VAT, is refunded within 14 days, using the payment method used. If the debrief takes place at the customer's request during this period, the right of withdrawal ends once the session has been held.

To withdraw, the customer writes to dnafuse@fredcolantonio.com, giving their name and the email address used for payment.

The right of withdrawal does not apply to purchases made for professional purposes.

Article 8. Confidentiality of results

Individual results are confidential. When an organisation buys access for its teams, it never receives individual results: they go through Fred Colantonio only, who may present a group summary. The processing of personal data is described in the privacy policy.

Article 9. Intellectual property

The questionnaire, its method, results and reports remain the property of CGroup Communication SRL or Fred Colantonio. The customer may use their report for personal or professional purposes. Any reproduction, adaptation or distribution of the questionnaire or the method without prior written permission is prohibited.

Article 10. Liability

We make every effort to ensure the questionnaire is available and works properly, but cannot guarantee that the platform is permanently available. If an interruption prevents the customer from taking the questionnaire, we provide new access or, failing that, a refund. The results are a tool for reflection: any decision the customer makes on their basis is their sole responsibility.

Article 11. Complaints

Complaints can be sent to dnafuse@fredcolantonio.com. We reply within 15 days. A consumer customer may also contact the Belgian Consumer Mediation Service (consumerombudsman.be).

Article 12. Governing law and disputes

These terms are governed by Belgian law. Any dispute falls under the jurisdiction of the courts of the judicial district of Liège, without prejudice to the protective rules the consumer enjoys in their country of residence.